Access Centers
How to use the Access International Phone Number
First of all, you must access our website and check the Access International Phone Number of your city. On your first international call, an Authorization Code will be asked. This code is your 10-digit password (PIN). When you enter this password on the phone keypad, your phone number will be registered at our Central. So, the next calls this password will no longer be requested for the number you had called.
- Calls to Brazil: 0+DDD+number;
- Calls to the USA and Canada: 1+DDD+number;
- Calls to other countries: 011+DDI+DDD+number.
ATA
ATA problem
If it is detected that the ATA has a technical problem, the Disk will switch for another. The customer will receive model of the current VoIP ATA of DiskMatriz company.
To replace the ATA, you must call the customer service, contact the Technical Support and perform tests with a technician to testify the conclusion of the problem. If the technician confirm that the ATA is, really, with technical problem, he/she will authorize to send a new ATA at the customer’s address. .
If some customer send an ATA back to DiskMatriz company without have spoken with a technical, and this ATA does not present any problems, we will return it, but the shipment cost will be the customer responsibility.
ATA DEFINITION
The right solution to reduce costs in telephone calls. You can connect up to two landlines or wireless, or two incoming lines to the telephone system (PBX) with IP line to use the Internet to your computer.
Its compact design allows you to easily take you anywhere in the world. You only need a landline and a broadband Internet connection to lower the cost of communications.
For example: If the adapter is configured with the local telephone number of Panama that you use with your VoIP provider and you're abroad. Simply connect the adapter to the Internet so you can call Panama from anywhere in the world at the price of a local call.
But nobody can call in Panama at the price of a local call, although you will find anywhere in the world.
Grandstream HT-502: Compatible with SIP 2.0 standard, the adapter HT-502 has two FXS ports to connect analog telephones (fixed or wireless), or to be connected to the input lines to a telephone exchange (PABX) and 2-port 10M / 100 Mbps Ethernet (LAN / WAN) RJ-45 connectors.
Your NAT router and integrated DHCP server supports Universal Plug-in-Play (UPnP) and increases levels of security and further its ability to easily share the Internet connection for your computer.
The ATA also has a base if you need the adapter to be positioned vertically.
Cancellation/Corrections
Cancellation
To request cancellation of any customer account, simply access your customer page, click on “Cancel plan,” fill out the “request for cancellation” and wait for the account to be cancelled.
Otherwise, send an e-mail to cancelamento@diskavontade.com reporting your customer login number.
Corrections
To request a correction concerning a payment, you should send an e-mail to financeiro@diskavontade.com reporting the problem, and your login of the account. If the payment was made with a credit card, you must add the first 4 and last 4 digits of the card number.
The Financial Department needs this information to check, evaluate the request, and responds to your e-mail.
DID - Definition
Known as direct dialing inward, a service of an LEC or local phone company that allows an organization to have numerous individual phone numbers for each person or workstation in its PBX system that run off of a small block of dedicated telephone numbers. DID allows the multiple lines to be connected to the PBX all at once without requiring each to have a physical line connecting to the PBX.
Discount
Invoice Free
By referring people to use the services of the Disk Matrix, you may receive discounts on your invoice. If these people pay their invoices on time, you will receive, in the following month, discounts according to the number of people enrolled by you: For example: 3 people 25% discount, 5 people 50% off and 10 people 100% discount. That is: Invoice Free! The invoice you receive the rebate as well as all other invoices are generated 10 days before the due date. So the rebate process from the day it was generated during 30 days. Example: the due date of the Invoice is on 23/05/2009 then the date that it will be generated will be on 05/13/2009 (10 days) Then all the customers referred by you who paid on the period from 12/04/2009 to 12/05 / 2009 will generate discount in your invoice. The discount in the invoice of the agent is made monthly. Ex: The invoice of the agent that has a due date on 25/05/2009 will get discount of all invoices paid between the first to 30th days from the previous month.
If there is no neighborhood in my address?
When there is no neighborhood in your address, just type the name of your town again in place of the neighborhood.
Payments
Payments by Credit Card
For payment of monthly invoices and extra credit, the printed name on the card must be the same name of the account holder, otherwise the payment will not be realized. Any problem with completing the registration details of the account, you must contact our Customer Service at 1 800 994 0015.
Buy extra credit
To purchase extra credit, you must access the virtual office. On the right side at the top there is a field to set the value ranging from $ 15.00 to $ 100.00. If there is a valid credit card registered in customer's account, the charge will be made immediately and credits released within 2h. If you are selected the option to "bill", a bill is generated which will be printed.
The cost of connectivity for mobile phones in Brazil is $ 0.40 per min.
Plans
Plan 20000th min
With this plan you have 100 permits. That means that you can make up to one hundred calls simultaneously. Also you have a monthly limit of 20,000 minutes to call to LAND phones in Brazil, and unlimited minutes to call land phones and cell phones in U.S. and Canada.
For calls to cell phones in Brazil you must purchase extra credit.
SOFT PHONE
SOFT PHONE
In computing, a soft phone is a software program for making telephone calls over the Internet using a general purpose computer, rather than using dedicated hardware. Often a soft phone is designed to behave like a traditional telephone, sometimes appearing as an image of a phone, with a display panel and buttons with which the user can interact. A soft phone is usually used with a headset connected to the sound card of the PC, or with a USB phone. You must have a high speed Internet.
Speed Dial
Speed Dial
Now our customers can register, by themselves, the phones that they want to use through the Access International Phone Numbers.
Access http://clientes.diskavontade.com
The username is the login client, and in the password field is same password to access the virtual office. Failing access or do not know what the password click "Forgot your password? Click here or contact our Customer Service to reset the password.
Accounts registered in the U.S. may have up to four phone numbers and accounts recorded in
Brazil up to two phone numbers.
"Phones allowed for this account">> Where the numbers are registered. (That means: The numbers that will use the Access International Phone Numbers and the credit of the account).
"Speed Dial Numbers">> is a function similar to a phonebook virtual. Each number (from 1 to 100) is called "key". There is a brief explanation of how to register the numbers. By connecting to
Access International Phone Numbers the customer can dial the
key and #. For example, 1 #. Remember: You should not push SEND (for cell phones).
"Language Preference">> Recording Language of the Access International Phone Numbers.
X-lite
Why use a Headphone (earphone) with the X-lite?
Because using a microphone and speaker ends up creating feedback or an echo of your own voice.
Download
To download the X Lite software installer just go to www.diskavontade.com.br/downloads/xlite.zip
Posted in: FAQ
